Leadership Soft Skills Series Pt 1: Foundation of Communication
Wednesday, September 25, 2024
10:00 AM - 11:00 AM (EDT)
Category: Virtual Engagement and eLearning
Are you a leader seeking the skills to lead your teams to greatness as a cohesive unit? This certificate course is for you! Earn 3 CEC's!
Class 1: Foundation of Communication (9/25)
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Communication in multifamily management
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Roles of effective communication in team and tenant relationships
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Active Listening and understanding team and tenant needs
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Non-verbal communication cues and their impacts
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Strategies for clear and concise written communication in emails, notices, and announcements
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Class 2: Conflict Resolution and Emotional Intelligence (10/2)
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Common sources of conflicts
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Recognizing and managing emotions in high-stress situations
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De-escalation and creating a line of understanding
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Implementing empathy and understanding perspective
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building rapport and trust.
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Practice
Class 3: Leadership and Team Building (10/9)-
Defining leadership
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Identifying positive leadership and avoiding negative leadership
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strategies for motivating and empowering team members
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building a team culture
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Pricing
- Free for APASS Member
- $59.00 Member
- $120.00 Non-Member
Meet Your Instructor
Steihl Reeves
Apartment Association of Nebraska
Steihl Reeves is the Education Coordinator and Trainer for the Apartment Association of Nebraska. He has a background in education and mental health rehabilitation. Before joining the AAN team, Steihl taught day rehabilitation classes at an integrated heal care organization that offered a whole-person approach. He takes this approach into education recruitment to help offer skills and support in the multi-family industry.
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