AAGO Cancellation Policy

By registering for any programs, classes, events, or sponsorships you agree to the following terms and conditions.

When You Cancel an Event and/or Class

Unless otherwise specified, all cancellations must be made in writing and will be accepted 10 business days before the event. In most circumstances, with certain exceptions, event registrations may be transferred to another individual within your company. All no-shows and late cancellations will be charged the full price of the event and no refunds will be honored.

Some events or classes may have specific cancellation policies that differ from the policy above.

NAA Designations, CPO, and EPA Certifications:

All cancellations for CAM, CAPS, CAMT, CALP, CPO, EPA, or any other certification program offered, must be made in writing and will be accepted 10 business days prior to the start of the program. Transfers to another team member or program date will only be accepted during the standard cancellation policy. Late requests will not be honored. All no-shows and late cancellations will be charged the full price of the program. No refunds will be honored.

APASS subscribers are included in the cancellation policy. The "full price" of class/webinar will be charged at the member rate for all "no shows".

Classes and Webinars:

All cancellations for standard courses/webinars must be made in writing and will be accepted 5 business days prior to the start of the class/webinar. Late cancellations will be charged a fee of $25.00. A late cancellation fee of $50.00 will apply to Fair Housing Essentials and Landlord Tenant Law. Transfers to another team member will be permitted if you are unable to attend. Late requests will not be honored. All no-shows will be charged the full price of the class/webinar. No refunds will be honored.

APASS subscribers are included in the cancellation policy. The "full price" of class/webinar will be charged at the member rate for all "no shows".

When you cancel a secured sponsorship opportunity

All cancellations for secured sponsorship opportunities must be made in writing at least 60 days before the event to receive a refund. All no-shows and late cancellations will be charged the full price of the event and no refunds will be honored.

Outstanding Invoices for Event Registration

In the event your secured event ticket(s) are left unpaid for more than 15 days prior to the event, AAGO reserves the right to cancel and resell your ticket. All unpaid invoices must be paid before the event or entrance to the event may not be accepted. Failure to maintain your membership in good standing will restrict future invoicing for events. If the ticket is secured less than 15 days before the event, invoices must be paid within 30 days of the invoice being created.

Outstanding Invoices for Sponsorship Opportunities

In the event your secured event sponsorship is left unpaid for more than 45 days before the event, AAGO reserves the right to cancel your opportunity and resell the sponsorship. All unpaid invoices must be paid before the event or entrance to the event may not be accepted. If the sponsorship is secured less than 45 days prior to the event, invoices must be paid within 30 days of the invoice being created.

When We Postpone or Have to Reschedule an Event and/or Class

AAGO will always endeavor to produce events on the originally scheduled dates. In the event of extreme weather conditions (i.e. hurricanes, floods, fires, etc) or other extraordinary circumstances the date of the event may be postponed.

Cancellations will not be allowed unless hardship or conflict with the rescheduled date(s) can be clearly demonstrated. In most circumstances, tickets may still be transferred to an individual(s) within your company.

When We Have to Cancel an Event and/or Class

In certain rare circumstances, it may be necessary for AAGO to cancel classes, programs, or events. Should a class, program, or event be canceled by the association or venue then all pre-paid registrations will be refunded or credited to the member account.

The decision to cancel or postpone an event shall be at AAGO's sole discretion and does not entitle registrants to rights or damages resulting from the cancellation.